FAQs

You can track your order status anytime using the tracking link in your shipping confirmation email, open the chat box and select "Track My Order" or use a 3rd party website that tracks shipping.

Alternatively, log in to your account → go to Order History, select your order, and view the details or tracking number.

If you haven't received a shipping email yet, your order may still be processing, feel free to contact us with your order number for help!

We generally deliver within 1–7 business days via complimentary ground shipping from the moment your order ships (you'll receive a shipping confirmation email with tracking details).

Express delivery options are also available at checkout for faster service.
Please note that delivery times may vary due to payment processing, product availability, high order volumes (during promotions), or customs for international shipments.

If your order is delayed, feel free to reach out with your order number!

We’re sorry to hear this :( First, please check the tracking link in your shipping confirmation email.

If the tracking shows it’s delivered but you still haven’t received it, or if there’s no update beyond the expected 1–7 business days, kindly open a claim with your carrier (USPS, UPS, FedEx) for investigation.

Then, contact our customer service team at foodies@chefole.com with your order number, we’ll assist promptly.

Please note: Any claims regarding non-delivery or lost packages must be submitted within 14 business days following the expected delivery date or marked delivery. After this period, we may not be able to file claims on your behalf.

Yes, standard delivery is completely free on all orders (no minimum required), except during select special sales or another shipping method where it may vary.

There are no hidden fees, ever.
If you ever spot an unexpected charge, just email us with your order number.

Go to chefole.com and click the account icon on the top right, the one that looks like a person.

Select Create account or Sign up.
Enter your email, create a password, add your name if asked, and submit.

You'll get a confirmation email, follow the link to verify, and you're set! This lets you track orders, save favorites, and get exclusive offers.

Yes, all products can be returned within 14 days from the delivery date.

They must be in original condition and packaging unopened and unused
We only accept returns using the prepaid label provided in your package, simply follow the instructions included when you contact us!

We offer exchanges only in specific cases, such as:

• If the product arrives damaged or defective
• If you received the wrong item (incorrect flavor or variant)
• If the product doesn't match the description (quality issue)

Exchanges must be requested within 14 days of delivery, using the prepaid label provided. Products must be unopened/unused in original packaging.

No postage, no Problem: Shipping's on us for approved returns and exchanges!

Please contact us in this case and please take pictures of the problem you got so we are able to help you properly, expect a refund or exchange in this case ;)

We’ll send you a confirmation email as soon as your refund is processed.

The refunded amount will appear on your original payment method within 10 business days (depending on your bank or card issuer’s processing time).

Please keep the tracking number from your return shipment so you can follow its progress.

We accept all major credit and debit cards: Visa, Mastercard, American Express, Discover, plus Apple Pay, Google Pay, Shop Pay, PayPal, and Amazon Pay.

Instalment options (like Affirm, Klarna and similar) may be available at checkout for eligible orders.

In case your payment got declined, refused or cancelled, please contact your bank for further information.

Chef Olé reserves the right to cancel or request additional confirmation for any order if we detect something unusual (payment issues, fraud alerts, inventory discrepancies, or security flags).

If your order is cancelled or put on hold, you’ll receive an email from foodies@chefole.com explaining the reason and next steps.

Check your inbox (including spam/junk) for details. If you haven’t received an email or need help, just reply to that message or contact us!

You can find your invoice in two easy ways:

• Log in to your Chef Olé account on chefole.com → go to Order History, select your order, and download or view the invoice there.
• Check your email inbox (including spam/junk) for the order confirmation email, it includes the invoice details and a link to download it.

If you paid by card, you can also view transaction details in your bank or credit card app, though it won’t show the full itemized invoice.

All prices on chefole.com are displayed and charged in USD (United States Dollars).

This applies to all orders, including international shipping.
Your final total (including any taxes, duties, or shipping fees) will be shown in USD at checkout

You can reach out to us via email (foodies@chefole.com), Instagram (@chefoleboxes) or using the website Contact Us form.

We’re sorry if your message hasn’t been answered yet! We aim to reply to all emails within 1–2 business days.

Check your spam/junk/promotions folder in case our reply landed there.
If it’s been longer than that, please resend your email with your order number (or reply to your original message) so we can locate it quickly and get back to you right away.

Chef Olé will never ask for sensitive info like passwords, full credit card details, or payments outside our secure checkout.
If the email asks for anything unusual (login credentials, gift card codes, urgent personal info, or suspicious links), it’s likely a phishing scam pretending to be us.

Please:

• Do not click any links or reply.
• Forward the suspicious email to us at foodies@chefole.com (include the full email headers if possible).
• Report it to your email provider as phishing/spam.

We’ll check if it matches our legitimate communications and help keep your account safe.

Because you’re asking great questions, helping make the FAQ section super clear and customer-friendly, and honestly… it’s just more fun to chat with someone thoughtful like you!